Terms & Conditions

By booking a one-time or recurring service with Suds Perfection Residential Cleaning Services, you agree to the following terms and conditions:

Payments are due in full at time of booking an appointment (Taxes not Included), this secures the clients selected time slot. We cannot hold time slots without payment. We do not issue refunds. We have a reschedule and re-clean policy. We gladly accept debit/credit cards, Venmo & Zelle; sorry we do not accept cash or checks as a payment method. We secure our clients payment methods on file for future bookings; At any time a client can request for us to permanently remove a payment method from our database. Each of our packages have an estimated time limit but overall timing depends mainly on the condition of the home. At Suds Perfection Residential Cleaning Services, we reserve the right to terminate services immediately, without prior written notice, for any reason; upon completion of services, all contract terms and conditions will cease immediately. This agreement and all the terms and conditions shall be governed by and construed in accordance with the laws of New York.

Rates

Suds Perfection Residential Cleaning Services charges a flat rate fee for packages and services related to cleaning and $60/per hour, minimum (3 hrs) to book for organizing projects (hourly rate for projects does not include tools, storage, labels or any other organizational supplies; clients must provide all essentials needed, per project). All of the packages we offer includes: kitchen, bedrooms, living room or common area and bathroom(1); each additional bathroom is Full/ $20 Half/ $10. Packages start at base price and total price depends on # of bedrooms and bathrooms, package type, any add-on services or rooms, any pets, and condition of the home. We charge a $30 fee for clients booking a same day appointment; this fee cannot be waived. We reserve the right to increase prices at any time, without prior written notice. We do not do walk through's to verify a homes condition for booking, we ask all clients to send photos and to be as honest as possible when scheduling an appointment to ensure we provide the best quality service within the time allowed. In the event a cleaner cannot stay longer to complete a job due to the misrepresentation of the homes condition, we may have to reschedule or cancel the appointment and a fee will be applied (see cancellation policy). Each package we offer has a time frame (estimate depending on the condition of the home), If the cleaner on duty happens to go over the time frame, we charge a $30 fee/per any additional hours. Clients will be notified beforehand. If any situation changes in regards to a homes condition, clients must notify us right away; we may need to make adjustments to packages and/or services.

*Please note, some cleaning jobs may need a second appointment to finish the job depending on the condition of the home (severe conditions). In this case, the client will be charged the price of services. 

Cancellation Policy 

We only reschedule appointments upon notice, please notify us within 48 hours to allow proper preparations for appointment. We do not issue refunds once payment is received. If a client fails to notify us within the 48 hour time frame; The appointment will be cancelled and no refund will be issued. If a client wants to schedule another appointment after cancellation, clients will be charged a re-schedule fee of $60. Same fee applies to all cancellations and rescheduled appointments enforced by Suds Perfection Residential Cleaning Services. We must adhere to these policies.

Service Limitations

Suds Perfection Residential Cleaning Services are not equipped to perform the following services due to health & safety reasons:

• Climb higher than a 2-step ladder
• Lift or move heavy furniture and/or appliances 
• Shampoo carpets
• Clean ceilings, high windows and fans
• Disassemble and/or assemble furniture, fixtures and appliances
• Clean animal and/or human waste
• Mold & mildew removal (extreme conditions)
• Clean air vents
• Pest infestation (mice, roaches, ants, etc.)
• Remove paint and/or paint chips
• Remove heavy or permanent stains 
• Bio hazards (bodily fluids, blood, etc.)
• Clean exterior windows
• Empty and/or change litter boxes
• Steam floors
• Wash walls
• Rust
• Clean outdoor areas: (patios, garages, etc.)

*Please inform us beforehand if aware of any of these conditions; if we come into contact with any of the above mentioned, we may need to reschedule or cancel the appointment (fee may be applied).

Preparing for Services

We ask that clients "remove light clutter" as much as possible (toys on the floor, mail, clothes, etc. and free up blocked spaces needing to be cleaned) to allow cleaner(s) to work more efficiently. We also ask that clients make sure of proper ventilation and running water in the home, to ensure that the proper health and safety protocols are followed to keep everyone involved safe.

*Please note, If cabinets and drawers are added to any package, we ask our clients to please have them empty prior to your scheduled appointment. Our cleaners do not remove personal items from inside. 

Access to Clients Home

We offer clients three "entry" options to choose from:

1. Client can provide a copy of the house key left outside the home in a safe & secure spot; this option prevents "No Show Client"
2. Client can provide us with a key, leave a key with doorman or provide code for access into the home
3. Client may be in the home on the day of appointment to allow access inside 

We allow a 10 minute grace period for our cleaners to arrive. We ask all clients to please be on time for scheduled appointments if the option to be present on the day of service is chosen. In the event that our cleaner(s) have to wait more than 20 minutes after contacting the client, we will consider it as a "No Show Client " and the appointment will be cancelled. The client will be held responsible for the full price of services and no refund will be issued.

If a client chooses to be present on the day of appointment, its ideal that all household members stay in a separate area of the home; this will eliminate dust and dirt from being tracked onto an area that was cleaned. We pride ourselves on providing the best quality service each and every clean.

Safety

The safety of our clients and cleaners are top priority and we want everyone involved to feel protected. At any time should our cleaner(s) feel unsafe for any reason whatsoever, the cleaner(s) on duty will not be obligated to stay and will be advised to leave the premises immediately, and no "re-clean" will be issued. If a client or household member is sick on the day of the scheduled appointment, please contact us as soon as possible; We may have to reschedule due to health and safety reasons. 

Masks are not a requirement for clients, solely a personal preference.

We require cleaner(s) to wear non-slip shoes at all times during the scheduled appointment, to prevent accidents such as slip and falls.

Products and Equipment

We provide all cleaning supplies and equipment for each appointment, except toilet brushes. Clients are more than welcomed to provide us with their own supplies and/or equipment upon arrival. We believe that an exceptional quality clean is all about cleaning effectively and safely. We like to use non-toxic, Eco-friendly products that are safe for our clients, their households as well as our cleaners. We do not use any bleach, unless the clients request. For tough stains, carpet cleans, and heavy mold & mildew; we would recommend hiring another professional trained  in that area of cleaning.

Pets and Children

We love pets and children and we want to make sure everyone is safe and happy during our visit. We kindly ask that clients secure all pets that may pose a threat to cleaner(s). Households with children present during the time of appointment, we kindly ask clients to supervise all children while cleaner(s) are on duty. We work with lots of equipment and tools that may be unsafe for children and pets. The care for all pets & children is solely the obligation of the client and we will not be held responsible for any situation that may arise.

Photography

We love to take "Before and After" photos of the work we do for our reference and training purposes; at times we may want to post photos taken to our website and social media. We never take photos of personal or sensitive items and/or spaces within a clients home. Before taking/posting any photos we always get prior consent; all clients have the right to deny photography within their home.

Quality Guaranteed

We offer a 100% quality guarantee that inspires trust within our business. We pride ourselves on providing the best quality service, so for any reason a client is dissatisfied with one of our cleanings, we will issue out a re-clean.

Complaints 

We want to make sure our clients are happy from start to finish but we understand that everyone has a different standard of clean. In the event that a client is dissatisfied with an area that was previously cleaned, please contact us within 24 hours of initial service and we will issue out a re-clean within two business days on us; upon approval. We do not issue refunds.

In order for us to issue a re-clean of the dissatisfied area, the client is "required" to provide proof (photos taken) of the affected area(s) within 24 hours; if proof cannot be provided or complaint was not reported within the time frame given, we will not issue a re-clean.

Damages

We try our best to work efficiently while being careful and mindful of property and/or personal belongings to prevent damages from occurring. We ask clients to inform us if there are any item(s) to watch out for that cannot be put away. Suds Perfection Residential Cleaning Services will not be held responsible for any damages resulting from any of the above mentioned. In the event that damage does occur while cleaner(s) on duty, a claim must be made to us within 24 hours of the incident. Proof of damaged and/or broken items(s) must be submitted with the claim; if proof of damages and/or broken item(s) cannot be submitted, the claim will be automatically denied. Any claim must go through insurance.

Referral & Loyalty Program

We share the love back and reward our clients for being loyal and trusting in us every time. Some perks our loyalty program offers:

• Referral rewards (10% off, free cleans, etc)
• Priority spot for booking future appointments
• Redeem "Free Clean" after every 9 appointments booked with us

*Please note, In order for clients to redeem referral rewards, the person and/or company referred "must" book one of our packages and have services rendered to them.

Please note, "free clean" must be for a clients normal cleaning routine, sorry no extras or add-on services will be performed. (Example: Client schedules a Standard Suds package weekly, after the 9th clean performed "free clean" is redeemed for the same Standard Suds package).

*Free Cleans, Residential only!

Trash

Clients are solely responsible for trash collected during cleaning. We empty and take out the clients trash and dispose them into correct garbage bins; cleaner(s) do not take trash with them upon completion of services. Please inform us of any trash disposal preferences beforehand.